Your privacy matters
I was raised as the daughter of a country doctor, who often answered the phone to patients out of hours. I knew how to answer the phone by the age of six, and I had patient confidentiality drilled into me hard!
So I have privacy in my DNA, and your privacy matters to me.
This means:
I will do everything in my power to protect all your personal data
I will never share any part of your story - including the fact that you are my client, and including any of your amazing results - unless I have your explicit written permission to do so
I will never pressure you to give me permission - and I will coach you if we mutually agree perhaps your hesitancy arises out of some sense of limitation which is not serving you
I will never 'out' you as my client, which means that even if I share something you're promoting or launching, I'll refer to you as my friend or colleague, not my client - unless I have your explicit written permission. It also means if we meet in the street and I'm with my husband, I'll introduce you as a friend, not a client.
The coach/client relationship is not protected by law in the same way as the coach/doctor relationship. But if I'm asked by a third party to reveal your information or anything about our relationship, I will resist doing so to the best of my ability, within the law.
Confidentiality begins at our very first conversation, and lasts in perpetuity.
If I believe there is immediate harm to you or someone else, I will seek immediate assistance from a third party (eg emergency services).
Please find following my formal Privacy Policy.
If you have any questions, please contact me via this page.
Privacy Policy
Janette Dalgliesh Coaching is committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.
I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do I collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include: names, addresses, email addresses, website addresses, or phone numbers; and also birth data, solely for purposes of astrological services.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via my website www.janettedalgliesh.com, from publicly available sources such as your website, media, publications, and from third parties. I don’t guarantee website links or policies of authorised third parties.
I collect your Personal Information for the primary purpose of providing my services to you.
I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing.
When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by me only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure (for example, PayPal or our email providers); and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.
Janette Dalgliesh Coaching will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information IF there are significant costs to me.
In order to protect your Personal Information I may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to me that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records and ensure I can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on my website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact me via the contact form on this website.