Guiding principles.

Every relationship does better when there’s a mutual agreement. Coaching is no different. This page spells out the terms of service to which you agree when you sign up to coach with me.

Section 1 - the coaching relationship

Everyone has radiance at their core, even when things seem dark. My job as a coach is to help you remember that radiant core Self.

I am here to be a mirror for that version of you, which already exists no matter how out of reach it might feel. This section provides guidance for our coaching relationship, and outlines what we each commit to bring to the experience.

My role as a coach:

  • hold the space for your growth and expansion, by helping you build a sense of agency, in your relationship to yourself, and a sense of authority, in your relationship with life

  • support your right to experience the deep joy of living your most authentic life

  • create a space where you feel safe to speak your truth (including those times when you don’t like what I’m saying!)

  • use my skills and experience to support you on your path of growth and expansion, at the pace which is healthiest and most supportive for you

  • believe in you, regardless of how much you can believe in yourself, in any given moment

  • haul you out of self-loathing and judgement and shame in whatever way I can, without judgement but with deep and ferocious commitment to you

  • keep my focus on your glory, while flowing compassion to your normal and wonderfully messy humanity

  • fiercely defend your right to live from joy, love, authenticity, and possibility - and teach you how to do that, too

  • be a mirror for your authentic self

  • help reveal the old, unhelpful patterns acquired from your cultural and personal conditioning, so you can see those too, and decide to change them

  • speak and think respectfully as much as I can (being only human), and also use swear words sometimes (you have been warned!)

  • support you in fulfilling your role as a client, with compassion and clarity

  • show up for every session on time, and with full focus on you

  • support you in between sessions, as agreed with you (via email, in a private FB group, via Messenger, via WhatsApp)

Your role as a client:

  • attend sessions on time, because you and your growth MATTER (also, life happens so occasional unavoidable tardiness is not a dealbreaker)

  • be fully present for each session - no multitasking, no other humans in the room if possible - because you and your growth are an extremely high priority

  • speak your truth, even when it feels hard, or you’re anxious about upsetting me (truly, my happiness is not dependent on some words you might say)

  • be willing to let go of the past, no matter how true or how painful it was

  • do the work, even when it seems tough

  • ask for support early and often, rather than floundering if you’re unsure or struggling - and recognise that sometimes, I may simply say “just do the work”

  • recognise that while your pain is real, it is not a good reason for self-criticism or judgement

  • focus more on yourself and your own experience, than on other people

  • focus on the future you seek to create, as much as possible

  • ask for help when you need it

  • speak and think respectfully, including to yourself, as much as you can

I will not

  • dwell with you in the place of “helpless victim”

  • entertain false and unhelpful narratives from your past, such as "I don't deserve good things"

You will not

  • seek to convince me that you are broken

  • judge yourself as “failure” when change takes longer than you like

All of these 'rules' will be applied with as much compassion and clarity as I can muster.

If I think either of us is at risk of breaching them, I'll raise it for discussion so we can find a way forward together.

Section 2 - the business relationship

This section covers the formal business relationship between us, including important items such as confidentiality, intellectual property, payments, refund policy and more.

Please read carefully. By purchasing any coaching service or product from me, you agree to the following terms stated herein.

Any text in italics at the beginning of any section is a plain English clarification.

INTRODUCTION

Janette Dalgliesh (herein referred to as “Coach”) agrees to provide professional life coaching services to the best of her ability, through a combination of virtual 1:1 appointments and written communication via electronic means, including but not limited to email and private social media channels (herein referred to as “Program”). You (herein referred to as “Client”) agree to abide by all policies and procedures as outlined in this agreement as a condition of their participation in the Program.

DISCLAIMER

The ‘scope of practice’ - what you can expect from me, and what I don’t provide

The Coach is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands that Coach has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, diagnosis or prescription of any supplement or drug of any kind; (4) act as a public relations manager (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Coach’s full network of contacts, media partners or business partners. Client understands that a paid relationship does not exist between the parties after the conclusion of this program. If the Parties continue their relationship, a separate agreement will be entered into.

FEES

The fee for the Coaching Program have the following options:

Three-month package - $3,000 payable in advance OR three monthly payments of $1,000USD each, payable in advance.

If for any reason Coach is offering a special discount/promotion for a limited time, then that replaces the above.

METHODS OF PAYMENT

The Program payment options are via PayPal (using a PayPal account or a credit card) or by credit card, using Stripe as the payment gateway.

All payments are to be made in USD.

REFUND POLICY

All refunds are discretionary as determined by Coach.

I can guarantee that I will do my best work at all times, but I do not offer a money-back guarantee.

I believe if you have participated fully in the coaching process, you will see significant and valuable results in terms of your growth and expansion.

In the event that you decide your purchase was not the right decision, or you need support with your payments, please let me know as soon as possible at janette@janettedalgliesh.com

RESCHEDULING POLICY

While refunds are generally not available, sessions can be rescheduled within reason.

Human brains sometimes resist change, and if it becomes clear that sessions are being rescheduled too often, that will be addressed as a coaching topic.

Rescheduling must be done at least 24 hours beforehand, except in the case of a genuine emergency. Taking a family member to hospital is an emergency. Failing to do your homework is not (and is also not a good reason to reschedule, because that in itself may be an excellent topic for coaching!)

To reschedule your session, use the “reschedule” button in the confirmation email for your appointment, or send an email to janette@janettedalgliesh.com

CONFIDENTIALITY

This section forms my Privacy Policy and is also available on my website at https://www.janettedalgliesh.com/privacy-policy

I am committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how I manage your Personal Information.

I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do I collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information I collect include: names, addresses, email addresses, website addresses, or phone numbers; and also birth data where required for purposes of personal astrological services.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via my website www.janettedalgliesh.com, from publicly available sources such as your website, media, publications, and from third parties. I don’t guarantee website links or policies of authorised third parties.

I collect your Personal Information for the primary purpose of providing my services to you.

I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing.

When I collect Personal Information I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by me only for the primary purpose for which it was obtained (for example, coaching around the trauma of past experiences) OR for a secondary purpose that is directly related to the primary purpose (for example, making a referral to an appropriate service) AND with your consent (or where required or authorised by law).

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

With specific exceptions as noted herein, I will not disclose any of your information to any third party, and I will do my utmost to prevent any third party from identifying that you are my client. However, you are completely free to discuss any of your own coaching details with anyone you choose to.

Your Personal Information may be disclosed in certain limited circumstances such as, but not limited to, payment gateways such as PayPal, online course platforms such as Kartra, appointment platforms such as Acuity, our respective email providers and so on.

I will not otherwise disclose your information to a third party, unless presented with a legal document such as a warrant requiring me to do so.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing. I will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information ONLY if there are significant costs to me.

In order to protect your Personal Information I may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to me that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records and ensure I can continue to provide quality services to you.

NO TRANSFER OF INTELLECTUAL PROPERTY

Basically, stealing someone’s stuff is not cool and will not be tolerated. You probably don’t need this bit. But it’s here just in case.

Coach’s program is copyrighted, and original materials that have been provided to Client are for Client’s individual use only and a single-user license.

All intellectual property, including Coach’s copyrighted program and/or course materials, shall remain the sole property of the Coach. No license to sell or distribute Coach’s materials is granted or implied.

By purchasing this product or service, Client agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Coach is confidential and proprietary, and belongs solely and exclusively to the Coach, (3) not to disclose such information to any other person or use it in any manner other than in discussion with the Client.

Further, by purchasing this product, Client agrees that if Client violates, or displays any likelihood of violating, any of Client’s agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.

CLIENT RESPONSIBILITY

Show up and do the work, please

Client accepts and agrees that Client is 100% responsible for their progress and results from the Program. Coach makes no representations, warranties or guarantees verbally or in writing. Client understands that because of the nature of the program and extent, the results experienced by each client may significantly vary.

Coach assumes no responsibility for errors or omissions that may appear in any program materials.

SEVERABILITY/WAIVER

If one part of this Agreement is invalid, the rest of the Agreement still holds

If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

LIMITATION OF LIABILITY

Who is responsible for what

Client agrees they used Coach’s services at their own risk and that Program is only an educational service being provided.

Client releases Coach as well as Coach’s officers, employees, directors, subsidiaries, principals, agents, heirs, executors, administrators, successors, assigns, instructors, guides, staff, Program participants, and related entities any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (hereinafter “Releases”) from any and all damages that may result from any claims arising from any agreements, all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from my participation in the Programs.

Client accepts any and all risks, foreseeable or unforeseeable.

Client agrees that Coach will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Coach’s services or enrolment in the Program. Client makes every effort to provide accurate and effective services, but assumes no responsibility for errors or omissions that may appear in any of the program materials.

ASSIGNMENT

Client may not assign this Agreement without express written consent of Coach.

TERMINATION

Coach is committed to providing all clients in the Program with a positive Program experience.

If Client fails to follow the Program guidelines, is difficult to work with, consistently refuses to participate, fails to show up for sessions, or violates the terms as determined by Coach, every effort will be made to resolve the situation.

By purchasing this product, Client agrees that the Coach may, at its sole discretion, terminate this Agreement, and limit, suspend, or terminate Client’s participation in the Program without refund if Client refuses to comply with Coach’s efforts to resolve the problem.

INDEMNIFICATION

Client shall defend, indemnify, and hold harmless Coach, Coach’s officers, employees, contractors, directors, related entities, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the product(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or wilful misconduct by Coach, or any of its trustees, affiliates or successors. Client shall defend Coach in any legal actions, regulatory actions, or the like arising from or related to this Agreement. Client recognizes and agrees that all of the Coach’s trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company.

In consideration of and as part of my payment for the right to participate in Coach’s Programs, the undersigned, my heirs, executors, administrators, successors and assigns do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge Coach and its subsidiaries, principals, directors, employees, agents, heirs, executors, administrators, successors, and assigns and any of the training instructors, guides, staff or students taking part in the training in any way as well as the venue where the Programs are being held (if applicable) and any of its owners, executives, agents, or staff (hereinafter “Releases”) of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in a equity arising from my participation in the Programs.

GOVERNING LAW

This agreement shall be governed by and construed in all respects in accordance with the laws of the State of Victoria,  Australia.

DUTY TO READ

Client accepts that under this agreement, Client has a duty to read this terms of participation policy, and has done so. Furthermore, Client understands and accepts that Client is precluded from using lack of reading as a defence against all remedies contained herein.